Breakout Session Abstracts
This page will be updated as the abstracts are received. Check back often.
- When Root Cause Analysis Ends in Human Error (Think Reliability)
- Risk Analysis for the Forensic Service Provider (ANAB)
- QA Toolbox (AM) –
- QA Toolbox (PM) –
Analyzing problems reveals opportunities… opportunities to improve your work process which is the key to reducing risk and improving reliability. Unfortunately, many investigations miss the mark and stop at generic causes such as “Human Error.” Instead of providing a thorough explanation for the problem, we stop at just the point where further explanation is needed. As a result, solutions are often generic focusing solely on the person. We miss a valuable opportunity for lessons learned to improve and manage by work process.
In this workshop, we will highlight the importance of identifying the type of error that is made and how to use that information to drive specific solutions that improve work process. Attendees will receive a human performance template that can be used when working problems related to human factors and are presented with real world examples of its application.
The revised ISO/IEC 17025:2017 and the ANAB forensic accreditation requirements (AR 3125) have been published. Both documents have moved to less prescriptive, more performance-based requirements with an aspect of risk-based thinking to facilitate greater effectiveness and continuous improvement. This workshop will review selected requirements in both ISO/IEC 17025:2017 and the AR 3125 that will allow an exploration of the relationship between a process, risk-based thinking management system approach and continuous improvement. To understand a risk-based thinking approach, we first need to know “what is risk”? Is it the same for all forensic service providers? Does size matter? Does discipline matter? Is it the same for all scenarios? We will define and discuss risk as it applies to the forensic laboratory and present several risk-based thinking approaches for identifying, assessing, addressing and monitoring risks. Workshop participants will then apply this basic framework of risk-based thinking through group exercises. Course participants will gain an understanding of the ISO/IEC 17025:2017 requirements regarding risk as well as those requirements that foster risk-based thinking. Participants will also become familiar with various tools and resources available for implementing a risk-based thinking approach.
Project Management’s roots are firmly established in such historical and complex efforts as the Manhattan Project and the 1960’s Space Race. It is a field that is distinguishing itself as an essential element to a successful project and can benefit not only large and complex projects, but small improvement efforts within a Forensic Agency. The goals of good project management are to establish clear definition, ensure consistency, facilitate communication and reduce risk when implementing change in an organization. Through virtue of their positions, Quality Managers are frequently thrust into an informal role as Project Manager. This breakout session will discuss and demonstrate project management tools that can build up the Quality Manager’s tool box for Project Management, or give new purpose to tools already used in daily operations.
This training session is designed for any employee that has been newly assigned as a Forensic Quality Assurance Manager as well as any Forensic Quality Assurance Manager that wants to improve upon Management Reviews. This training session will discuss the requirements of a Management Review, how to plan and perform your Management Review, and how to build a Management Review that focuses on continual improvement. We will focus on time frames, tracking of information, how to effectively present necessary information, and how to address “findings” discovered during the Management Review. By the end of this training session attendees should feel much more confident on the design, and presentation of a Management Reviews that is to be presented to Laboratory Management.